| Author | Marius Vorster |
| Version | 1.0 |
| Status | Published |
| Format | PDF | Word |
| Registered Name of Company | Trade Shield (Pty) Limited |
|---|---|
| Registration Number | 2023/555828/07 |
| Physical Address | Woodlands Office Park, Floor 2, Building 32, 20 Woodlands Dr, Woodlands, Sandton, 2080 |
| Postal Address | Woodlands Office Park, Floor 2, Building 32, 20 Woodlands Dr, Woodlands, Sandton, 2080 |
| Telephone Number | (010) 753 1630 |
| Email Address | support@tradeshield.ai |
| Website | https://tradeshield.ai |
| Information Officer | Marius Vorster |
| Designation | CTO |
| Email of Information Officer | mariusv@tradeshield.ai |
In terms of Section 10 of PAIA, the Information Regulator has compiled a guide containing information to assist people in exercising their rights under the Act.
The guide is available in all official languages and can be obtained from the Information Regulator:
Website: https://www.inforegulator.org.za
Email: PAIAComplaints@inforegulator.org.za / POPIAComplaints@inforegulator.org.za
Tel: 010 023 5200
Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
The following records are available without the need to submit a formal PAIA request:
Company brochures, pamphlets, and newsletters
Public policies and reports
Website content
Product/service descriptions
Records are available in the following categories, subject to applicable access conditions, exemptions, and request procedures:
Human Resources:
Employment contracts, staff policies, payroll records, leave records
Finance and Accounting:
Financial statements, invoices, tax returns, payment records
Operations and Company Secretarial:
Contracts, service level agreements, minutes of meetings, statutory registers
Customer/Client Information:
Client contracts, communications, account records, credit applications
Supplier/Vendor Information:
Agreements, delivery notes, supplier invoices
Legal:
Licenses, permits, insurance policies, legal correspondence
IT and Data:
Data protection policies, Security Controls, and compliance records
(Pursuant to Section 17 of POPIA)
We collect and process personal information to:
Perform contractual obligations
Comply with legal and regulatory requirements
Provide products and services
Maintain customer and supplier relationships
Monitor system access and usage
Manage HR and employment matters
Conduct marketing and communications (where lawful, never use our client's data for unsolicited marketing)
| Data Subject Category | Examples of Personal Information |
|---|---|
| Clients / Customers | Names, contact details, ID numbers, financial info |
| Employees / Applicants | CVs, contact details, ID numbers, employment history |
| Suppliers / Vendors | Company info, contact details, banking details, |
| Website Visitors | IP addresses, cookies, browser data |
| Buyers / Debtors | Names, contact details, ID numbers, financial info, credit info |
Personal information may be transferred outside South Africa where:
Data is stored on international cloud platforms (e.g., Microsoft, Google)
Cross-border suppliers, customers, or affiliates require access
Such transfers will only occur with adequate data protection or contractual safeguards.
See our Cross Border Transfer Policy for more information.
We implement appropriate technical and organizational security measures, including:
Encrypted storage and communication
Role-based access control
Firewalls and antivirus systems
Employee training and POPIA awareness
Internal policies and audit trails
Complete Form 2 (available on www.inforegulator.org.za)
Submit to the Information Officer by email or post
Pay the prescribed access fee and/or request fee, if applicable
A decision will be made within 30 calendar days
Access may be refused on grounds defined in PAIA (e.g., confidentiality, commercial prejudice)
This manual is available:
On Trade Shield Wiki, opened up for public access (https://wiki.tradeshield.ai/governance/popia/paia)
At our head office during normal business hours
Upon request by email